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Shipping & returns

Category

Case

Time-frame from the date of invoice  of  the product

 Remarks

Replacement 

Damaged product

Free replacement within 14 days

 

Replacement

Deficient on arrival  (DOA)

Free replacement within 14 days

 

Cancel

Product not shipped by Wep Store

Free cancellation if product is not shipped

In case of shipped orders, the returns policy will  apply

Cancel

Customer  no longer  need the  product

Refund with 0% cancellation charges  for  cancellation requests sent within 14 days  for unopened* products only

 

Balance will be credited in the same customer account within 14 days of time from which order had been placed. Opened products cannot be returned*.

 

Returns

Wrong shipment by wep store

Free replacement within 14 days

 

Returns

Incorrect  order placed  by customer

Free replacement within 14 days for unopened* products

Opened products cannot be returned

Returns

Customer needs an alternate product

Free replacement within 14 days for  unopened* products

Difference in amount of product will either be refunded to you or will be collected from you before shipping the alternate product